At Pickleball-Outfits.com, we want you to love your new pickleball gear! If for any reason you’re not satisfied with your purchase, we offer a hassle-free return and exchange policy.
Return Window
You have 30 days from the date of purchase to return or exchange any eligible item.
Eligible Items
- Items must be unworn, unwashed, and with original tags attached.
- Items must be in original packaging with no damage.
- Final sale items are not eligible for returns or exchanges.
Non-Eligible Items
- Items worn, washed, or with missing tags.
- Items damaged due to wear and tear or improper care.
- Final sale items (clearly marked on the product page).
Return Process
- Contact Us: Before returning any item, please contact our customer service team by email at info@pickleball-outfits.com or by phone at +1-563-516-3061. We will provide you with a return authorization number (RMA) and instructions on how to return your item.
- Pack Your Return: Carefully pack your unused item(s) in the original packaging, along with a copy of your packing slip or order confirmation email.
- Ship Your Return: Ship your return to the address we provide with a trackable shipping method. You are responsible for the cost of return shipping. We recommend keeping your tracking information for your records.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your return, we will process your exchange and ship the new item to you free of charge.
Refunds
Once we receive your returned item and inspect it to ensure it meets the return criteria, we will issue a full refund to your original payment method within 5 business days. You will receive a notification email when your refund is processed.
Please Note
- Original shipping charges are non-refundable.
- We reserve the right to deny a return or exchange if the item does not meet the return criteria.
Contact Us
If you have any questions about our return and exchange policy, please don’t hesitate to contact us:
- Email: info@pickleball-outfits.com
- Address: 8575 Sheffield Rd. San Gabriel, CA 91775
- Telephone: +1-563-516-3061
We hope this information helps! We’re committed to providing you with a positive shopping experience at Pickleball-Outfits.com.